MET/SUPPORT Gold for MET/CAL® Plus

Priority access

Call the MET/SUPPORT Gold hotline Monday through Friday between 8:00 a.m. and 4:30 p.m. Pacific Time (U.S., Canada, Mexico, Central and South America) or Greenwich Mean Time (Europe) to talk to one of our highly qualified software experts. Or send your question by fax or email. Your questions will receive priority attention. (Please note that availability is limited in the Asia Pacific Region and is dependent on local resources on a country-by-country basis. Contact your local Fluke office or representative for definition of available priority support services. All services are not equally available in all countries.)

Software updates

Gold program members will be notified immediately when MET/CAL® Plus software updates are available. Updates typically include minor enhancements and bug "fixes." We'll make these updates available to you in the fastest, most convenient way possible (for example, via web download) during the time your membership is active.

Software upgrades

Gold program members can upgrade to any new version of MET/CAL®, 5500/CAL or MET/TRACK® released during their enrollment period - free of charge. Major software releases typically occur every 12 months, so there is a high likelihood that this benefit along could cover the cost of your MET/SUPPORT Gold membership. And you have the peace of mind that comes from knowing you will always have the most current version of the software, plus priority support to help you get it up and running.

Training discount

We'll include a 20% discount on any calibration software training course you schedule within your active Gold membership. Our experienced trainers combine lectures with hands-on experience in a small classroom environment that provides personal attention and encourages group interaction.

Free access to Procedures Library

The procedures in the MET/CAL® Warranted Procedure Library have been carefully written and tested in accordance with manufacturers' recommended calibration procedures. They provide the extra assurance of quality that our customers have requested and are normally available only on a cost-per-procedure basis. MET/SUPPORT Gold members have free unlimited access to the Warranted Procedures Library, a valuable benefit that will save you time and help increase your productivity.

Database services

Your system administrator uses a password to gain access to secured functions in MET/CAL®, 5500/CAL, and MET/TRACK®. Occasionally this password is lost or forgotten. It's not a problem for MET/SUPPORT Gold members - we'll help you to reestablish that lost password at no charge with our MS-PSWD. And if your database ever becomes corrupted we can help you as well. Our MS-DBFIX service lets us repair damaged databases in most cases, and return your data ready to use.

Disk guarantee

As with the Silver program, Gold members will receive free program CD or license disk replacement from Fluke, with the same serial number as your original disk. This guarantee is your insurance policy against accidental loss or destruction of your software disks.

MET/SUPPORT Gold membership number

Your Gold number should be retained as a useful reference for whenever you need priority MET/SUPPORT. You must provide your membership number in order to gain access to the premium support services.

Match your Gold membership to your workload

The MET/SUPPORT Gold membership is offered in two versions to cover both single and multiple workstations, helping you match your membership benefits to the number of calibration workstations in your organization. You may select Gold membership for just a single workstation, or - for just a little more - the multi-station version which provides benefits for up to four workstations running Fluke metrology software on a single MET/BASE server. This means, for example, that you can receive free software upgrades for up to four workstations with one Gold membership.

Who is eligible for MET/SUPPORT Gold?

The MET/SUPPORT Gold program is currently available in the United States, Canada, Mexico, Central and South America and Europe. Customers in other countries should contact your local Fluke representative for availability of the MET/SUPPORT Gold program in your country. Our ability to offer MET/SUPPORT Gold in the Asia Pacific region is subject to the availability of local resources and will continue to be further developed.